Refund policy

Returns & Refunds Policy

BELQILO — Everyday, Elevated.

We want you to feel confident shopping with BELQILO. Please review our return policy before placing an order.

Where We Ship

BELQILO currently accepts orders for delivery within the United States only.

Returns

We accept return requests for eligible items within 7 calendar days of delivery.

To request a return, contact belqilo.shop@gmail.com with your order number and the item you wish to return.

Returned clothing must be unworn, unwashed, and in its original condition with all tags and packaging intact.

All returns require approval and return instructions from BELQILO. Please do not send merchandise to the address on the original shipping label without authorization.

Once your return request has been submitted, eligible items must be shipped back within 7 calendar days. Please follow the return instructions provided by BELQILO and do not send items back without autorization.

Customers are generally responsible for return shipping costs for change-of-mind returns unless otherwise required by law.

We do not currently offer direct exchanges.

Non-Returneble Items

For hygiene and product eligibility reasons, certain items may not be eligible for change-of-mind returns, including bodysuits, lingerie, swimwear, jewelry and other items clearly marked as final sale at the time of purchage.

This does not effect your rights if an item arrived damaged, defective, or incorrect, or any other rights provided by applicable law.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us as soon as possible with your order number, a description of the problem, and photographs where helpful.

We will review your request and provide an appropriate remedy, including a replacement or refund where applicable. Your statutory consumer rights are not limited by our voluntary return window.

Refunds

Once a return is received and reviewed, we will notify you whether a refund has been approved.

Approved refunds will be issued to the original payment method. The time for funds to appear depends on your payment provider.

Contact

For returns or refund assistance:

belqilo.shop@gmail.com
Customer Support: Monday–Friday, 9:00 AM–5:00 PM Eastern Time.

We aim to respond within 1–2 business days.

BELQILO — Everyday, Elevated.